Responsibilities

Sales Support:

• Lead Generation: Actively engage in cold calling and employ diverse outreach strategies to tap into new client bases.
• Sales Material Creation: Craft compelling sales presentations, brochures, product data sheets, and an array of marketing collateral.
• Customer Database Management: Maintain meticulous records of customer interactions, sales trends, and prospective leads, with a keen focus on assisting customers with rebate incentive applications.
  
  
  

Administrative Duties:

• Schedule Optimization: Skillfully manage the VP’s calendar, ensuring efficient organization of meetings and appointments.
• Meeting Management: Take charge of meeting logistics, agenda setting, and overall coordination to guarantee seamless operations.
• Communication Oversight: Handle the VP’s correspondence, managing emails and other communication channels with professionalism.
• Travel Planning: Arrange and coordinate travel itineraries for the VP as required.
  
  
  

Customer Interaction:

• Query Resolution: Be the frontline point of contact for customer inquiries, delivering prompt and knowledgeable responses.
• Order Processing Support: Assist customers with their orders, ensuring precision in processing and tracking.
• Issue Management: Proactively address and resolve customer concerns, upholding the highest standards of service.
• Rebate Application Assistance: Guide customers through rebate application processes for our products and services.
  
  
  

Invoice and Payment Management:

• Invoice Generation: Create accurate, timely invoices for customer billing.
• Packing Slip Preparation: Oversee the creation of detailed packing slips for shipments.
• Payment Tracking: Monitor incoming payments and diligently follow up on outstanding invoices.
  
  
  

Customer Relationship Management:

• Customer Satisfaction: Engage with customers post-sale to ensure complete satisfaction and foster ongoing relationships.
• Feedback Collection: Actively seek out and compile customer feedback to continually refine our service quality.
• Opportunity Identification: Explore avenues for upselling, cross-selling, and securing referrals.
  
  
  

Qualifications:

• Demonstrated experience in sales support or administrative roles, preferably within the lighting industry.
• Exceptional organizational skills and the ability to manage multiple tasks efficiently.
• Outstanding communication abilities, both in written and verbal form.
• Proficiency in CRM and various office software.
• A customer-first mindset paired with adept problem-solving skills.
  
  
  

What We Offer:

• A vibrant, supportive work environment.
• Competitive salary package.
• Ample opportunities for professional growth and career development.

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Training & development